Refund Policy

Short version: cancel whenever you like, the trial is free, and if something on our side kept you from using what you paid for, we refund it.

1. The free trial

Every account can try a plan free for 14 days, once. A card is needed to start the trial, but nothing is charged during those 14 days. Cancel before the trial ends and nothing is ever charged. If you don't cancel, the first month is charged when the trial ends, and that charge follows the card plan rules below.

2. Card plans

• Cancel at any time from your account page ("Plans and billing" opens Stripe's portal). Your access continues until the end of the month already paid, and no further charge is made. Cancelling takes effect on your side at once; you don't need to write to us.
• First month: if you ask within 14 days of your first charge and the service was not usable for you, we refund that charge in full.
• Any month: if an outage or a fault on our side kept the service unusable for 3 days or more, we refund that month or the part concerned. Ask us, with the dates.
• A refund goes back to the card that paid, through Stripe, usually within 5 to 10 business days of our decision. Where the law entitles you to a refund, we make it within 15 days of your request.

3. Crypto payments (USDC, SOL)

• A crypto payment buys one month and never renews: there is nothing to cancel.
• Refunds for the same reasons as above (unusable in the first 14 days, or an outage of 3 days or more) are made by hand, in the same token, to the address that paid, minus nothing on our side; network fees are what the network charges.
• A payment sent to the wrong amount is handled as the plans page says: an underpayment can be completed, an overpayment is counted as paid. Write to us for anything odd, with the transaction signature.
• We can't refund a transaction that did not reach our address (a wrong address, a different token or network): it never arrived.

4. What is not refunded

A month you used and simply didn't want afterwards, or an account closed for breaking the Terms of Service. Your consumer rights under the law of Quebec or of your country are not affected by this policy.

5. How to ask

Email [email protected] from the address on your account (or sign a short message with the wallet that paid), with the date and, for crypto, the transaction signature. We answer within 5 business days.